Official Release: BMW of North America today announced the names of its top performing dealerships in the US. The 31 BMW dealers out of 338 nationwide awarded the “2009 Center of Excellence Award ” were selected based on the criteria of customer satisfaction, brand representation, and operational excellence.

Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US.

“While all BMW dealerships offer a premium experience to our customers, the 31 Centers that have won this year’s award excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President Operations, BMW of North America.

Recent independent studies confirm BMW’s superior customer service performance. J.D. Power and Associates’ Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 “Customer Service Champs” among all companies in the US.

“Anyone who is in the market with money to spend should expect to receive an exceptional customer experience,” said Alan Harris, Vice President Aftersales, BMW of North America. “BMW’s efforts to provide exceptional customer service have become a crucial part of our continued success even in today’s challenging economic climate.”

Overview “2009 Center of Excellence Award”

BMW Center City State

East Bay BMW Pleasanton CA

BMW of San Diego San Diego CA

Crevier BMW Santa Ana CA

South Bay BMW Torrance CA

Global Imports Atlanta GA

BMW of Dubuque Dubuque IA

Isringhausen Imports Springfield IL

Laurel BMW of Westmont Westmont IL

Basney BMW South Bend IN

Baron BMW Merriam KS

BMW Gallery Norwood MA

Erhard BMW of Bloomfield Hills Bloomfield Hills MI

Erhard BMW of Farmington Hills Farmington Hills MI

Bavarian Motor Village, Ltd. Shelby Township MI

Motorwerks BMW Bloomington MN

Hendrick BMW Charlotte NC

Flemington BMW Flemington NJ

BMW of Freehold Freehold NJ

Paul Miller BMW Wayne NJ

Hassel BMW Freeport NY

Wide World BMW Spring Valley NY

Towne BMW Williamsville NY

Voss Village BMW Dayton OH

Classic BMW Willoughby Hills OH

BMW of Tulsa Tulsa OK

Kuni BMW Beaverton OR

Daniels BMW Allentown PA

Rick Hendrick Imports Charleston SC

BMW of Austin Austin TX

Advantage BMW Houston TX

BMW of the Permian Basin Midland TX