It ‘s the time of the year that BMW hands out the trophies to the dealerships that have been awarded “Centers of Excellence “. The award is based on customer satisfaction, brand representation and operational excellence and profitability. To give you an idea of how demanding the criteria is, only 24 made the cut this year out of a total 338 dealers in the US.
Official Release: BMW of North America, LLC announced the names of its top performing dealerships in the U.S. While all of the award recipients did well in providing quality service, some 2010 winners continue to exceed the expectations of their customers winning the COE multiple times.A few note worthy dealer accomplishments include Reeves Import Motorcars, Inc. in Tampa, FL for achieving COE nine years;East Bay BMW in Pleasanton, CA and Flow BMW in Winston Salem, NC for winning the award a total of eight times; and Isringhausen Imports in Springfield, IL for winning the award seven times.Additionally, Global Imports has won the COE award for seven consecutive years and Hendrick BMW has won for six consecutive years.
Despite the challenging economy, BMW’s dealer network continues to invest in their sales facilities and workshops spending $340 million in 2009 alone.Dealers recognize the benefits of refining their business processes and focusing on top-tier customer service making BMW one of the most successful franchises in the U.S.(full list after the jump)
“All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC.“It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them.”
2010 Center of Excellence Award Recipients
New Century BMW
Alhambra CA
East Bay BMW
Pleasanton CA
South Motors BMW
Miami FL
Reeves Import Motorcars, Inc.
Tampa FL
Global Imports
Atlanta GA
Isringhausen Imports
Springfield IL
Dreyer & Reinbold, Inc.
Indianapolis IN
Sunbelt BMW
Meridian MS
Hendrick BMW
Charlotte NC
Flow BMW
Winston Salem NC
DeSimone BMW of Mount Laurel
Mount Laurel NJ
Flemington BMW
Flemington NJ
Sandia BMW
Albuquerque NM
Capital Cities Imported Cars
Glenmont NY
Keeler BMW
Latham NY
Kuni BMW
Beaverton OR
New Motors, Inc.
Erie PA
Sun Motor Cars BMW
Mechanicsburg PA
Rick Hendrick Imports
Charleston SC
Hilton Head BMW
Bluffton SC
Classic BMW
Plano TX
BMW of Austin
Austin TX
BMW of San Antonio
San Antonio TX
BMW of Sterling
Sterling VA